Privacy Policy — Streamline IT

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Streamline IT (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect We may collect: name, business name, email address, phone number, billing and payment details, and information necessary to deliver IT support services. In the course of providing managed IT services, we may also access or process data residing in client systems (including end-user personal information) on behalf of our clients.

How we collect it Directly from you when you engage our services, contact us, or use our customer portal; and through the provision of IT support (e.g. system access, remote sessions, diagnostics).

Why we collect it To provide IT services, manage our relationship with you, process payments, respond to enquiries, and meet legal obligations.

Data we process on behalf of clients Where we access personal information held within a client’s systems, we act under the client’s instructions and the terms of our service agreement. The client remains responsible for that information’s collection and primary handling.

Disclosure We may disclose information to: service providers and subcontractors who help us deliver our services, payment processors, and where required by law. 

Overseas disclosure Some of our service providers may store data outside Australia. 

Storage and security We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

Access and correction You may request access to or correction of your personal information by contacting us at the details below.

Complaints If you believe we have breached the APPs, contact us first. If unresolved, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Contact Streamline IT

The bracketed items are the ones that turn this from generic boilerplate into something true for you. Want me to tighten it once you give me the real third parties, data location, and security measures? And do you know if you’re over the $3M turnover threshold — that changes whether this is legally mandatory or just good practice.